At ZealsFlow, your satisfaction is very important to us. If you’re not completely happy with your purchase, we’re here to help!

1. Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in their original condition, and in the original packaging.

• To start a return, please contact us at [support@zealsflow.com] with your order number and reason for return.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

2. Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Please note: Original shipping charges are non-refundable unless the return is due to our error.

3. Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange, email us at [support@zealsflow.com] with photos of the product and your order details.

4. Non-Returnable Items

Certain items cannot be returned:

• Gift cards

• Used candles or items not in original condition

• Sale or clearance items (unless damaged)

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 5 days of receiving your order. We’ll make it right by sending a replacement or issuing a full refund.